BEST is hiring a Seniors Transportation Hub Manager

Seniors Transportation Hub Manager

Full-time contract position (35 hours per week) for 6 months with possibility of extension, starting ASAP. Position will be primarily Monday-Friday during regular office hours, with occasional outreach outside of these hours.

Pay: $22 an hour/ 35 hours per week

Reports to: General Manager, BEST

About us: BEST, or Better Environmentally Sound Transportation, is a non-profit organization that has been promoting sustainable transportation since 1991. Our vision: Through sustainable transportation, we build vibrant, inclusive communities. Our mission: To activate better transportation options through initiatives, collaboration and leadership.

Since 2010, BEST has focused one of its programs (STAR) on the subset of transportation for seniors. Since then, BEST has worked with many senior-serving organizations on transportation issues, including developing needs analyses and feasibility assessments, and developing new transportation services including the Bus Co-op. In April 2016, BEST began coordinating a three year, federally funded Collective Impact project called Seniors on the Move, with the goal of reducing seniors’ isolation. Through its Seniors Advisory Committee and Steering Committee partners’ experience, Seniors on the Move identified a major gap: a lack of knowledge of available transportation options and how to access them. Thus, a project was begun to bridge this gap by creating a seniors transportation hub (at BEST) and a hotline (at bc211).


Job tasks:

  • Work to establish BEST/STAR as seniors transportation network hub

  • Assist with establishing bc211 as a go to resource for seniors transportation information- as a knowledgeable, state of the art, senior-friendly hotline

  • Analyze data on seniors transportation calls from bc211 to identify trends, gaps, barriers and assets which can be improved upon

  • Liaise with bc211, ICBC, TransLink, Vancouver Coastal Health and other partners to build capacity throughout sectors and improve transportation options for seniors

  • Establish potential FAQ database for bc211 and other transportation stakeholders

  • Assist in developing training for bc211 operators as specialists of seniors transportation

  • Report data to Metro Vancouver transportation stakeholders, and prepare recommendations to increase senior-friendliness of agencies and services

  • Prepare data for later evaluation of hotline and hub on seniors’ isolation

  • Establish updated and comprehensive inventory of seniors transportation services in Metro Vancouver

  • Contact each service to establish relationship and obtain information regarding capacity, process, geography, best practices etc.

  • Identify areas of improving efficiency and capacity of services and work to address these areas with best practices

  • Help with Seniors on the Move coordination as needed


  • Maintain good relationships with all funders

  • Ensure funded deliverables completed on time

  • Manage expenditures within approved budget



  • Identify and coordinate seniors transportation hotline (bc211) marketing, advertising and community outreach opportunities

  • Assist with media relations as needed

  • Establish social media strategy for seniors transportation issues

  • Contribute to monthly BEST E-newsletters

  • Updates STAR website with relevant information

  • Consult on new STAR website


Skills & Experience:


  • Familiarity with seniors transportation issues

  • Degree in related discipline

  • Strong multitasking skills and attention to detail

  • Strong communication and organization skills

  • Logistics coordination experience

  • Experience working on a tight schedule, able to prioritize tasks

  • Experience in leadership or management roles

  • Able to work independently and as part of a team

  • Able to problem solve, learn on the job

  • Self starter, takes initiative and ownership



  • Further relevant education

  • Experience working with seniors or seniors agencies

  • Experience in transportation discipline

  • Experience working with funders and partners

  • Proficient with cloud based technology (Google Drive, WordPress, Square Space, Social Media)

  • Qualitative and quantitative data analysis experience

  • Passionate about sustainable transportation


How to Apply: Email Resume and Cover Letter to Posting will close Friday, January 12 or until position is filled.


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